Email Continuity for Insurance

Your email doesn't stop when your provider does.

Add a guaranteed execution layer to your insurance email execution. Keep critical policyholder communications flowing — even during outages, restrictions, or vendor failure.

You rely on email. You don't control it.

If Microsoft, Google, or your email provider fails — what happens?

Policy renewal notifications stop arriving. Claim status updates fail silently. Authentication for client portals breaks. Regulatory correspondence doesn't get delivered.

Most organizations don't have a fallback. They only discover that when it's too late.

Policy renewal notificationsNot delivered
Claim status updatesSilently failing
Client portal authenticationBroken
Regulatory correspondenceNot delivered

“EU hosting” doesn't mean control.

Even if your data is stored in EU regions:

  • Your provider is still a single point of failure.
  • You depend on their infrastructure, policies, and uptime.
  • You cannot reroute or recover independently.

You have redundancy inside a provider. Not outside it.

Truncus adds a second layer of control.

Truncus sits alongside your existing email setup. No migration. No replacement. No disruption.

Fallback sending

A separate sending layer for critical emails, independent of your primary provider.

Independent routing

If your provider is unavailable, Truncus routes emails through its own infrastructure.

Full visibility

Complete delivery logs, failure tracking, and audit trails for every email sent.

How it works

Three steps. No migration. Operational in hours.

1

Connect

Integrate Truncus alongside your current provider. Your existing setup stays untouched.

2

Monitor

Track delivery across both layers. Detect failures before they reach policyholders.

3

Fallback

If something breaks, Truncus takes over — automatically or on demand. No manual intervention required.

Critical emails you cannot afford to lose.

These are the emails your organization sends every day. If they fail, policyholders lose trust.

Policy renewals & premium notifications

A missed renewal notice can lapse coverage — leaving policyholders exposed without knowing it.

Claim status updates & settlement communications

Silence during an active claim is the fastest way to erode the relationship you built over years.

Portal authentication & secure access

Broken login flows lock policyholders out of their documents, claims, and coverage details.

Regulatory notices & compliance correspondence

Undelivered regulatory communications create audit exposure and compliance gaps.

If these fail, policyholders lose trust.

Built for control, auditability, and insurance requirements.

Designed to support insurance requirements around policyholder communication, regulatory compliance, and operational continuity.

Hosted in EU regions

AWS eu-west-1 (Ireland). Data stays in the EU by default.

Full delivery logs

Every email tracked end-to-end. Exportable audit trails.

Clear data boundaries

You control what data enters Truncus. No data mining, no profiling.

Vendor independence

No dependency on a single vendor for critical email flows.

Solvency IIDORAGDPRDPA available

Built for environments where communication failure impacts policyholder trust.

Truncus is designed for insurance organizations where email is not optional infrastructure — it's the link between every policy and every policyholder. We work with organizations that need to prove continuity, not just promise it.

Pilot programs available for qualifying organizations

What happens if your email provider is unavailable tomorrow?

Most organizations don't know. Until they experience it.

Check Your Email Risk
No migration requiredWorks alongside Microsoft 365, Google Workspace, Office.eu, and any SMTP-compatible provider — without migrationSetup in hours, not monthsCompatible with existing policy administration and claims systems
Email Execution Layer for Insurance — Truncus